The company phone, in one place
Calls and texts on numbers the business owns, plus a real phone in the browser. One plan for the whole office, so customers reach the company, not someone’s cell.
One plan for the whole office. You add company numbers and texts after you sign up.
Most small businesses split this across a desk phone system, personal cells, and a separate texting app. Calls leak onto personal phones, missed calls disappear, and the company looks smaller than it is. Octone is one workspace for the whole company — numbers the business owns, calls and texts on those same numbers — so customers reach the company, not someone’s cell.
Numbers the company owns
Buy local numbers in Octone and hand them to people. Texts go with the number, so nothing lives on a personal phone.
A menu that answers
Greet callers, offer choices, and send after-hours calls to the right place so nobody waits on hold with a dead line.
Texts in the same place as calls
Reply to customers by text from the company number, next to the call history — no extra texting app.
Phone in the browser, or on the desk
Agents take calls in the browser. Desk phones work too, so the office keeps a real phone presence.
Coach and keep the call
Listen in while a teammate is on a live call, and keep recordings when your plan includes them.
Know when a call is missed
Alerts when a caller hangs up or waits too long, so the floor can call back before the customer is gone.
Three plans. One company each.
Starter covers company numbers and calling. Team adds phone menus, recording, and texts on those numbers. Business adds live coaching, missed-call alerts, and a live view of the floor. You add numbers and texts after you sign up.