Help index · Messaging & records
Analytics
Answer rate, missed calls, and talk time from the call log.
Tenant admins open Admin → Analytics (/admin/analytics). Numbers come from the call log for the last 30 days.
Cards
- Answer rate
- Missed
- Talk time
- Calls in / out
Tables
- By division
- By queue / team (division grouping)
- Agents — calls, talk time, missed, attributed to the linked extension
Platform operators can open /landlord/analytics for totals across every company.