Help index · Call flow / IVR
Nested IVR menus
A menu key can open another saved playbook, with an optional clip instead of text-to-speech.
On Inbound IVR, each key can be Nested menu.
Setup
- Create the child menu first (it can stay a draft — callers only reach it from the parent key).
- Edit the parent menu.
- On a key, choose Nested menu and pick the child.
- Optionally upload a clip for that key. If you do, that audio is the submenu greeting instead of the child’s text-to-speech.
- Save & activate the parent.
Keep this to one extra level for a small office (Press 1 for sales hours / 2 for a person). Octone will not follow menus more than a few levels deep.
Per-key audio
Speak a message, then hang up, Nested menu, and Leave voicemail can each use a pre-recorded clip instead of text-to-speech. Greeting and after-hours clips still work the same as before.
Existing menus keep working — new actions are extra options on the same builder.