Platform notes (landlord)

What the landlord controls versus what a tenant admin does in Octone. Tenants do not use the Telnyx portal for day-to-day setup.

Tenant admins should stay inside Octone: buy numbers, IVR, users, Yealink, SMS. They should not need a carrier login.

Landlord checklist

Create the company and copy the owner temp password — Landlord → Tenants.
Leave feature switches on unless you want to hide a module.
Tell the owner to sign in at /login/{slug}, change the temp password, then Company setup and buy a number.

What the platform must already have

These are not tenant screens. If voice, SMS, or desk-phone outbound fails for every tenant, fix them on the platform (env / carrier app), not in a company admin page:

Voice webhook for inbound Call Control
Messaging profile + webhook for SMS (attached automatically on number buy when configured)
Outbound voice profile so transfers, Yealink outbound, and softphone PSTN can dial
API credentials used by number buy, SIP provision, and SMS send
Optional TELNYX_PUBLIC_KEY — when set, inbound voice and messaging webhooks verify signatures (skipped if absent)
Optional RESEND_API_KEY + EMAIL_FROM — invite and password-reset email
Optional OPENAI_API_KEY or XAI_API_KEY — richer call summaries; otherwise a template from keywords/cards

Tenants never enter those values in Octone. Public health: /status (no secrets).

Feature switches vs “it’s broken”

If one company is missing a tile, check Feature switches for that tenant. If every company fails to buy numbers or provision phones, that is platform configuration — not a missing Admin menu.

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