First login & change temp password

Octone will not let you into the portals until a temporary password is changed.

Sign in

1. Open Sign in at /login, or your company page at /login/{slug} (the slug is on Company setup).
2. Enter the Email you were given, then Continue.
3. If that email is on more than one company, choose the company by name. If it is on one company, Octone skips that step. A company page at /login/{slug} already knows the company — email and password only.
4. Enter your password (the temporary password if this is your first sign-in). Admins copy this once when they add you; landlords copy it once when they create the company. It is not emailed automatically.
5. Click Sign in.

If the password is still temporary, Octone sends you to /change-password before any other page.

Sign in with Apple or Google

If Sign in with Apple or Sign in with Google is shown, use the Apple ID or Google account whose email already exists as an Octone user. Octone does not create a person or a company from Apple or Google — an admin (or the landlord) must already have added you.

On the iOS app, Sign in with Apple uses the system Apple sheet (via the native shell). On the website, Sign in with Apple uses Apple’s web flow when a Services ID is configured.

If Apple or Google says there is no Octone user for that account, use email and password, or ask an admin to add that email under Users. Share the same email Octone already has — Hide My Email will not match an existing work login.

If that email is on more than one company, Apple or Google asks you to choose the company before signing in. After you are signed in, the company name in the header can switch to another company on the same email.

Platform operators still use password at /landlord/login. New companies start at Sign up (Stripe) in a browser — not inside the iOS app.

To permanently delete your login later, see Delete your account.

Set a new password

On Set a new password:

1. Current password — the temp password you just used.
2. New password (min 8 characters).
3. Confirm new password.
4. Click Save password.

You then land on the portal for your role: landlord → /landlord, owner/admin → /admin, manager → /manager, agent/user → /app.

If you lost the temp password

Ask an Admin to open Users and click Reset password for your row. They get a new temp password shown once — they must copy it to you.

Company owners: the landlord can open Tenants, select the company, and click Reset owner password.