Landlord vs Admin vs Manager vs User

Sign-in sends you to the home for your role. Higher roles can still open lower portals (except the landlord, who stays on the landlord plane).

Landlord (super admin)

Home: /landlord

• Every tenant, user counts, number counts
• Create tenant, copy owner temp password, Feature switches, Reset owner password
• Platform octopus branding (not a company logo)
• Cannot use a tenant User portal (/app sends landlords back to /landlord)

Owner and Admin

Home: /admin

Tiles (when the feature is on): Users, Phone numbers, SMS, Inbound IVR, Voicemail, Call queues, Extensions & desk phones, Call log, Softphone, Alerts, Company setup, Integrations, plus Help.

Owner is created with the company. Admins are added under Users. Same Admin portal. Owner role cannot be assigned in Add user.

Manager

Home: /manager

• Call log (recordings & listen-in)
• Extensions (read-only)
• SMS inbox (read-only)
• Softphone
• Alerts (fired events; no rule edits)
• No number buying, users, company logo, or IVR builder

Agent and User

Home: /app

• Softphone
• My extension
• Recent / my calls
• No admin tiles, SMS compose, or desk-phone setup

First login

Every new person (and new tenant owner) gets a temp password and must use /change-password. See First login.